Return & Refund Policy

Last Updated: June 2026

Return & Refund Policy

At Umbrisa, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return and refund process.

30-Day Free Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• Items must be unused or gently used.
• Products should be returned in their original condition whenever possible.
• All original packaging, accessories, manuals, and included components should be provided.
• Proof of purchase or order confirmation is required.

Free Returns

We proudly offer free returns worldwide.

Customers will not be charged any restocking or return processing fees.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable digital products
• Customized or personalized products
• Products damaged through misuse

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Your financial institution may require additional processing time.

Damaged Or Incorrect Orders

If you receive:

• A damaged item
• A defective item
• An incorrect item

Please contact us within 7 days of delivery and include clear photographs.

We will provide a replacement or full refund at no additional cost.

How To Start A Return

Please contact us at:

Email: support@umbrisa.online

Phone: (604) 383-3883

Business Address:

426-1345 56 St

Delta, BC V4L 2P9

Canada